The award for “Very High Customer Satisfaction” is the result of a comprehensive study with over 50,000 customer evaluations by the renowned market research institute ServiceValue in cooperation with WELT.
This success is particularly attributed to KERN Global Language Services’ ability to understand the individual requirements of every business client and to offer customized solutions. Through its global presence, with over 60 branches worldwide, KERN can support global companies directly on-site and offer round-the-clock service 24 hours a day, which is of invaluable worth particularly for companies with international business relationships.
Another essential factor contributing to high customer satisfaction is the integration of state-of-the-art technologies into translation processes. Through the use of AI-based machine translation and advanced portal systems for process optimization, KERN makes translation processes more efficient and customer-friendly. A special highlight in this context is the review tool (p)review4client™. This online layout editor, which can be seamlessly integrated into the review process, offers a multitude of functions that significantly simplify and accelerate the translation process for clients. This leads to time savings and quality enhancement, which means not only a more efficient way of working but also significant cost savings for clients.
“This award is a confirmation of our tireless commitment to customer satisfaction and quality,” said Dr. Thomas Kern, Managing Director of KERN . “Our goal is not only to offer our customers excellent language services but also to be a reliable partner in their global communication. Our constant development and adaptation of innovative technologies as well as the continuous optimization of our services are a clear commitment to our clients. This recognition motivates us to maintain our high standard, to recognize the requirements of companies, and to continue developing innovative solutions for our customers worldwide.”
These technological advancements and our customer-specific support underpin KERN's position as a leading provider in the translation and language services industry and as a trustworthy partner for companies worldwide.