Technical documentation as a strategic success factor within global corporate structures
Technical documentation as a strategic success factor within global corporate structures
A global partner with the highest standards
Covestro is one of the world’s leading companies in the polymers and materials industry. With strong markets in APAC and EMEA, Covestro operates in a highly regulated, innovation-driven environment. Its portfolio ranges from engineering plastics to coatings and specialty films, and includes medical-grade plastics. There is a particular focus on electromobility, sustainable materials and a consistent circular economy strategy. As a strategic partner, Covestro supplies numerous key industries worldwide. Collaboration with customers encompasses consultancy, joint material development and technical implementation support.
Complexity as a daily reality
The international organisation brought with it widely dispersed translation requirements. Numerous departments were working in parallel, each with different technical and stylistic requirements. It was difficult to ensure consistency in terminology, corporate language and processes. At the same time, the highest security standards applied to sensitive development and corporate data. This complexity called for a solution that would provide structure without compromising flexibility.
The call for a solution based on partnership
Covestro was not looking for a standalone service provider, but rather a reliable system partner. The aim was to centralise the management of all translation processes whilst ensuring full transparency and control. Corporate language, data security and global scalability were all given equal priority. Specialist departments were to be able to work independently whilst still feeling part of a shared system.
A platform as a unifying element
KERN achieved this by introducing portal4client. The portal was established as the central interface for all translation requests. A structured onboarding process guided the specialist departments step by step through the new way of working. Early live roadshows at the group headquarters built trust and fostered a sense of ownership – going far beyond mere tool training. Portal4client thus became not just a system, but a shared workspace.
Common standards, global impact
The portal enabled the creation of a self-service model accessible at all times for international teams. More than three million words were processed securely and in a structured manner every month. Standardised terminology and clearly defined workflows reinforced the Group’s consistent public image. At the same time, the effort required for coordination between departments was significantly reduced. The platform combined efficiency with a commitment to quality, security and premium excellence.
Conclusion: Brand loyalty through a reliable partnership
This case study demonstrates how technological solutions can foster trust and a sense of belonging. KERN positioned itself as a long-term partner for sophisticated global communication. Shared standards, security and scalability formed the basis for a sustainable partnership. This resulted not only in efficiency, but also in genuine brand loyalty built on a foundation of mutual respect.
Enhance your technical documentation with digital tools that enable centralised workflows, secure processes and efficient collaboration.
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