The award of "Very High Customer Satisfaction" is based on a comprehensive study involving over 50,000 customer ratings conducted by the renowned market research institute ServiceValue in cooperation with WELT, the German news station.
This success is primarily attributable to KERN’s ability to tune into the individual requirements of each business customer and then offer tailor-made solutions. With over 60 branches worldwide, KERN's global presence enables it to provide direct on-site support to companies around the world, offering them round-the-clock service 24 hours a day. This is an invaluable asset, especially for companies with international business relationships.
Another key factor contributing to high customer satisfaction is the integration of state-of-the-art technologies into the translation processes. By utilising AI-based machine translation and advanced portal systems for process optimisation, KERN succeeds in making translation processes more efficient and more customer-friendly. A particular highlight in all this is the review tool called (p)review4client™. This online layout editor, which can be seamlessly integrated into the review process, offers a wide range of functions that significantly simplify and accelerate the translation process for KERN customers. This saves time and improves quality, which not only means more efficient working methods, but also significant cost savings for customers.
"This award is confirmation of our tireless commitment to achieving customer satisfaction and quality," sums up Dr Thomas Kern, Managing Director of the KERN Group. "Our goal is not only to provide our customers with excellent language services, but also to be a reliable partner in their global communications. Our constant development and adaptation of innovative technologies together with the continued optimisation of our services signify a clear commitment to our customers. Such recognition motivates us to maintain our high standards, to identify the requirements of companies and to continue developing innovative solutions for our customers throughout the world."
Modern technological advances and our customer-specific support underpin KERN's position as a leading provider in the translation and language services industry and also as a trusted partner for companies worldwide.